A study by Keller Fay Group finds that online and offline conversations differ substantially, when it comes to the content:
"The group compared the 50 most talked-about brands on social media last year as measured by social media consultancy Vitrue's Social Media Index, with "all" WOM -- both offline and online -- as measured by Keller Fay's own TalkTrack system...
Some of the results
* Only two brands -- Sony and Dell -- were within the top 10 on both lists.
*The all-WOM/TalkTrack top 10 were (in descending order): Coca-Cola, AT&T, Verizon, Walmart, Pepsi, Ford, Sony, Dell, McDonald's and Sprint/Nextel. The Vitrue social media top 10 were: iPhone, CNN, Apple, Disney, Xbox, Starbucks, i Pod, MTV, Sony and Dell"
Findings of the study confirm that WOM in social media is not representative of all WOM: only 1% of WOM takes place online in social media such as blogs, forums and chat rooms, with the most brand-related conversations (90%) happening offline.
(via MediaPost)